Critical factors impacting knowledge sharing in technology-intensive organizations in united arab emirates A comprative study of service and manufacturing sectors

Abstract

The purpose of this research is to identify the critical factors impacting the knowledge sharing in Technology-Intensive organizations in UAE and to propose a factors priority hierarchy by using Analytical Hierarchical Process (AHP) model for technology organizations. This research is designed by composing multi-criteria which should support the decision-making for knowledge sharing factors & sub-factors to identify the most critical factors impacting the knowledge sharing in Technology-Intensive organizations to deal with this complexity of multi-criteria to support the decision-making process. AHP method has been used in this research to identify the critical factor impacting the knowledge sharing in Technology-Intensive organizations. Results show that organizational Leadership is the most critical factor impacting the knowledge sharing in Technology-Intensive organizations for two different sectors of this research the services and manufacturing where both Organizational Culture and Organizational Strategy where part of top three but in a different order. Also, for sub-factors, the leadership integrity and trust ranked first, and leadership decision-making ranked second for both sectors. Results are derived from AHP survey targeting 15 responses from each sector the services and manufacturing considered as an intensive-technology organization in UAE, therefore these cannot be generalized. Future research with different than technology field and countries are required to better understand the whole picture of knowledge sharing. To have successful knowledge sharing practices in Technology-Intensive organizations, it is essential that all factors and sub-factors of its impact on the organization are understood and treated well.