Work engagement, task performance, and turnover intention: a study

Abstract

The purpose of this study was to understand bank employees’ intent to leave their jobs. High employee turnover can be a serious setback to the fulfilment of an organization’s strategic objectives. The research design adopted in the study is based on positivism, which is a deductive method to test and confirm the given hypotheses. To perform this analysis, multiple analytical techniques have been used in the dissertation, including a) descriptive analysis to examine the average the trend of bank employees against the given objectives; b) reliability analysis to examine the data quality, which can be a prerequisite for further analysis; c) confirmatory factor analysis (CFA) using AMOS to check the ‘measurement model’ assessing the structural model; d) CFA combined with structural equation modelling (SEM) on the primary data as the latter is an important ‘multivariate-technique’. A total of 15 hypotheses were tested and the relationships are estimated based on the study model discussed in the methodology chapter. Of the 15 hypotheses proposed, 8 are direct and 7 are indirect relationships, with the mediating effect of work engagement. The hypotheses developed here are grounded on the central construct of the ‘organizational support theory’, which posits that supervisors' valuable conduct determines the extent to which employees support the organization, establishes their sense of responsibility, and diminishes their inclination to leave the job. Data were analysed using SPSS (i.e. statistical package for social sciences) and AMOS (i.e. analysis of moment structures). To perform the analysis, primary data were collected from 424 respondents working in the selected banks in Abu Dhabi. Of these respondents, usable data from only 388 respondents were used for analysis. The key findings of the study suggest that the underlying role of supervisory support, self-efficacy, and role clarity in augmenting task performance and diminishing turnover intentions is vital.