Influence of job dissatisfaction on recent raise of employee turnover intention in UAE banks: a mixed-methods approach

Abstract

Statistics between 2011 and 2014 reveal that the ratio of UAE nationals in the banking sector has decreased from 35% to 34% despite growth in the sector. This study intends to focus on and identify the factors affecting the turnover among UAE nationals in the banking sector using qual-quant mixed methods approach. The estimated betas reveal that the cost of leaving a job, after service benefits, the financial benefits, the peer-to-peer and leader-employee relationship, and the career growth prospects significantly affect turnover intention. Further, financial benefits, after-service benefits are the most important variables affecting job satisfaction and organisational commitment. In addition, the qualitative analysis suggests that work overload and stress affect job satisfaction. The present paper enhances the rigour and validity of the data and findings by using a mixed methods approach. Findings of the paper call for a review of current managerial practices in the UAE banking sector.