Manager’s Trust and Trustworthiness in Sustainable Practices: Impact on Turnover and Manager’s Performance in Restaurants in China
| dc.contributor.author | Ren, Yufei | |
| dc.contributor.author | Xiu, Lin | |
| dc.contributor.author | Lv, Feng | |
| dc.contributor.author | Lange, Thomas | |
| dc.contributor.author | Liang, Xin | |
| dc.date.accessioned | 2025-09-08T07:49:07Z | |
| dc.date.available | 2025-09-08T07:49:07Z | |
| dc.date.issued | 2024-09-14 | |
| dc.description | As the intersection of sustainability and organizational behavior becomes more pronounced, the role of sustainable practices within organizations gains greater emphasis. Reducing turnover rates is a crucial aspect of a firm’s sustainable business practice as high turnover can lead to increased costs, loss of organizational knowledge, and disruptions in operations. Sustainable business practices emphasize the retention of skilled employees to maintain stability and foster long-term growth. Turnover rates are closely linked to the trust employees have in their managers and the organization as a whole. | |
| dc.description.abstract | Abstract This study examines the effects of managers’ trusting and trustworthy behaviors toward employees on turnover rates and performance evaluations within 115 restaurants in China. Utilizing data from a large-scale hypothetical experiment involving over 2000 employees and managers, combined with performance and operational data from these restaurants, we applied both game theoretical and empirical methods to analyze the dataset. Our findings reveal that managers’ trusting and trustworthy actions are significantly associated with lower turnover rates, highlighting how trust-driven leadership can enhance organizational stability and sustainable business practices. For senior associate managers, their trusting actions toward employees positively impact their performance. Furthermore, senior associate managers working in restaurants where employees are more trusting and trustworthy toward their peers tend to receive higher performance ratings. This study uniquely connects behavioral trust and trustworthiness measures with objective performance outcomes, offering new insights into the critical role of trust in fostering sustainable business practices and improving economic performance. Keywords Trusting Behavior, Trustworthiness, Sustainable Business Practices, Job Performance, Employee Turnover | |
| dc.identifier.citation | Ren, Y., Xiu, L., Lv, F., Lange, T., & Liang, X. (2024). Manager’s trust and trustworthiness in sustainable practices: Impact on turnover and manager’s performance in restaurants in China. Sustainability, 16(18), 8044. | |
| dc.identifier.doi | https://doi.org/10.3390/su16188044 | |
| dc.identifier.uri | https://repository.adu.ac.ae/handle/1/7386 | |
| dc.language.iso | en | |
| dc.publisher | MDPI | |
| dc.title | Manager’s Trust and Trustworthiness in Sustainable Practices: Impact on Turnover and Manager’s Performance in Restaurants in China | |
| dc.type | Article |