The Impact of Quality Mobile E-Governement Servicis on Service Usage: the Mediating Role Citizen'S Satisfaction

Abstract

In order to determine how pleased residents are with M-government services and how frequently they use them in the United Arab Emirates, this study will look at many aspects of service quality. 520 people who were both UAE citizens and residents contributed the data. The study used the statistical package for social sciences (SPSS 26) and appropriate statistical procedures to evaluate the hypotheses. This study revealed that the relationship is partially mediated by citizens' satisfaction, and the results of the analysis can be used to motivate UAE society to increase the availability of mobile government services and improve the ones that are already provided in light of a better understanding of its citizens' needs. The acceptance of these mobile services would increase as a result. The study's conclusions allow for the formulation of a number of recommendations. Future studies are required, for example, to examine how to enhance government services for the benefit of users, developers, and decision-makers.

Keywords Citizen Satisfaction, Service Use, And Quality Of Service In Mobile Government, E-Government.