Comparing public and private hospitals’ service quality
| dc.contributor.author | Alumran, Arwa | |
| dc.contributor.author | Almutawa, Hanadi | |
| dc.contributor.author | Alzain, Zainab | |
| dc.contributor.author | Althumairi, Arwa | |
| dc.contributor.author | khalid, Nauman | |
| dc.date.accessioned | 2023-04-11T08:20:36Z | |
| dc.date.accessioned | 2023-08-19T08:56:28Z | |
| dc.date.available | 2023-04-11T08:20:36Z | |
| dc.date.available | 2023-08-19T08:56:28Z | |
| dc.date.issued | 2020-01 | |
| dc.description | Health care services in Saudi Arabia have improved and increased significantly during recent years. The first Department of Public Health was established in 1925 in Medina during the King Abdulaziz period. The Ministry of Health (MoH) was established in 1950, and 20 years later, the first 5-year development plans were introduced to improve the Saudi health care system. After this 5-year plan, significant improvement was observed in all sectors of the Saudi health system at the dispensary and hospital level (Almalki et al. 2011). The MoH is the major government provider and financer of health care services in Saudi Arabia, with a total of 244 hospitals and 2037 primary health care facilities. | en_US |
| dc.description.abstract | Abstract Background Saudi Arabia’s health care system has undergone major changes in recent years to enhance the quality of the services it renders to the community. This study is designed to measure the quality of health care services from the patients’ perspective and to compare the service quality of public and private hospitals in the eastern region of Saudi Arabia. Methods The study has a quantitative cross-sectional design, with a questionnaire based on the SERVQUAL dimensional model. It was a random sample of 258 inpatients at private and public hospitals in Eastern Saudi Arabia. Results Patients at private hospitals perceived a higher level of quality of the health care services (t = 3.390, p < 0.01). Conclusions Further research on the financial and leadership dimensions of health care quality will contribute to improved planning for health care services. | en_US |
| dc.identifier.citation | Alumran, A., Almutawa, H., Alzain, Z., Althumairi, A., & Khalid, N. (2021). Comparing public and private hospitals’ service quality. Journal of Public Health, 29, 839-845. | en_US |
| dc.identifier.doi | https://doi.org/10.1007/s10389-019-01188-9 | |
| dc.identifier.uri | https://edms.wexl.in/handle/1/4512 | |
| dc.language.iso | en | en_US |
| dc.publisher | Springer | en_US |
| dc.subject | Eastern Province | en_US |
| dc.subject | Saudi Arabia | en_US |
| dc.subject | Health care service quality | en_US |
| dc.subject | Patient perception | en_US |
| dc.subject | Private hospitals | en_US |
| dc.subject | Public hospitals | en_US |
| dc.title | Comparing public and private hospitals’ service quality | en_US |
| dc.title.alternative | Journal of Public Health | en_US |
| dc.type | Article | en_US |