Factors Influencing G2G e-Government Adoption: A Case Study of Dubai Public Sector Department

Abstract

E-government adoption is well researched, but its influencing factors are often subjective and consequent on different influencing factors. Some studies have associated influencing factors to environmental factors or locations which all have theoretical explanations. This research aims to identify and critically assess the factors influencing the adoption of e-Government in Dubai. It examines concepts of e government and its adoption, and a critical assessment of factors that influence e government adoption in the UAE is conducted. The Unified theory of acceptance and use of technology (UTAUT) model is adopted to explain adoption of e-government services in Dubai to better understand variables of e government adoption in the city. Eight direct hypotheses and four moderating hypotheses were developed and tested in Dubai public sector departments. 172 staff from nine public sector organisations participated in this study completing a quantitative survey designed using eight factors derived UTAUT and 10-factor models. The empirical results that shows that eight factors influence e-government adoption in Dubai public sector departments. Both gender and age were rejected as moderators of e government adoption. The findings generated both practical and theoretical implications that informed recommendations for improving e-government adoption, and suggestions for future research informed by the rejected hypotheses.