Understanding the business process of reactive maintenance projects

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dc.contributor.authorAli,N
dc.contributor.authorSun,Ming
dc.contributor.authorAouad, Ghassan
dc.contributor.authorMazlan,Raja Marzyani Raja
dc.contributor.authorMustapa,Fara Diva
dc.date.accessioned2024-01-03T12:42:51Z
dc.date.available2024-01-03T12:42:51Z
dc.date.issued2006-06
dc.description.abstractThis paper presents the analysis of the existing business process in reactive maintenance projects including the information and communication technology that supports the process. All information reported in this research is mainly primary data gathered from interviews with the parties that are involved in the process. The analysis consists of identification of the parties involved, understanding the business process, understanding the information and communication technology used in the process and identification of problems within the process. The research reveals several existing deficiencies with RM projects which require some measures of improvement ie poor communication between different parties; lack of knowledge sharing; and poor quality of information, which often lead to longer time taken to fix a problem and incurs higher cost. Keywords :Reactive Maintenance Projects, Business Process, Maintenance Management
dc.identifier.citationAli, N., Sun, M., Aouad, G., Mazlan, R. M. R., & Mustapa, F. D. (2006, June). Understanding the business process of reactive maintenance projects. In International Conference on Construction Industry (Vol. 21).
dc.identifier.urihttps://dspace.adu.ac.ae/handle/1/311
dc.language.isoen
dc.publisherICCI
dc.titleUnderstanding the business process of reactive maintenance projects
dc.typeArticle

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