Human resources and SME performance in services: empirical evidence from the UK
| dc.contributor.author | Georgiadis, Andreas | |
| dc.contributor.author | Pitelis, Christos N. | |
| dc.date.accessioned | 2019-01-16T06:51:52Z | |
| dc.date.accessioned | 2023-08-19T07:50:36Z | |
| dc.date.available | 2019-01-16T06:51:52Z | |
| dc.date.available | 2023-08-19T07:50:36Z | |
| dc.date.issued | 2012-02 | |
| dc.description | Georgiadis, A., & Pitelis, C. N. (2012). Human resources and SME performance in services: Empirical evidence from the UK. The International Journal of Human Resource Management, 23(4), 808-825. | en_US |
| dc.description.abstract | We investigate the relationship between human resources (HR) and superior firm performance, as well as the role of business strategy as a key mediating factor, for small- and medium-sized enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, which are based on quality of service and personal attention to customers, alongside generous compensation and attention to employee development. | en_US |
| dc.identifier.citation | Georgiadis, A., & Pitelis, C. N. (2012). Human resources and SME performance in services: Empirical evidence from the UK. The International Journal of Human Resource Management, 23(4), 808-825. | en_US |
| dc.identifier.doi | https://doi.org/10.1080/09585192.2011.561236 | |
| dc.identifier.uri | https://edms.wexl.in/handle/1/1469 | |
| dc.language.iso | en | en_US |
| dc.publisher | Taylor n Francis | en_US |
| dc.subject | human capital | en_US |
| dc.subject | organisation commitment to employees | en_US |
| dc.subject | business strategy | en_US |
| dc.subject | profitability | en_US |
| dc.subject | service SMEs | en_US |
| dc.title | Human resources and SME performance in services: empirical evidence from the UK | en_US |
| dc.type | Article | en_US |